f
Our work About us Education and prevention Events National advocacy and support News Expression of interest: Consumer/ lay representative for the NZAS Complaints Board "The Future of Audiology" Spring Symposium by the Oticon Foundation The Silent Leadership Challenge launches for 2017! IFHOH Supports WHO Motion on the Prevention of deafness and hearing loss IFHOH Applauds WHO Motion on the Prevention of deafness and hearing loss All State of Emergency Broadcasts Need Captioning 2017 - News Archive 2016 - News Archive 2015 - News Archive Hearing Week 2016: 29 February to 6 March Please help Jasmine to hear Able Trust 2nd Birthday - Prime TV to begin captioning IFHOH CRPD Human Rights First European Workshop Have you seen the RWC Bad Lipreading Video yet? Check it out at: http://bitly.com/CaptionitNZ Comment on the Telecommunication Act Review from the Captioning Working Group Silent Leadership Challenge 2015 The Silent Leadership Challenge Experience Research participants sought: Hearing loss & Visual Crowding NZ Deaf Short Film Festival tickets available now Children in New Zealand denied the right to hear Dulcie Bowman Memorial Scholarship 2015 Deafness Research Foundation - 2015 Grants $400k for more TV caption and audio services Silent Leadership Challenge Returns in August Taxpayer funded captioning gives broadcasters a free pass Silent Leadership Challenge 2015 coming soon! Brain Day - 28 March 2015 It’s Hearing Week! “Is your Brain shrinking?” - Hearing Week 23-29 March 2015 New staff at the Foundation International Ear Care Day: 3 March 2015 "Turn that music down. Hearing matters" Hearing Week 2015: 23-29 March Auckland Arts Festival 2015 announces Blind/Deaf interpreted performances Update on Text 111 Service First-ever gene therapy trial for hearing loss Outage to 111 TXT service-Ring 111 in an emergency 2014 - News Archive Hearing Matters magazine Hearing Heroes Subscribe to our e-newsletter

Outage to 111 TXT service-Ring 111 in an emergency

January 14, 2015

Police are working to resolve an outage to the national 111 text service which allows those with hearing or speech difficulties to contact emergency services by text.

The outage began approximately  4:30am this morning and affects the ability receive text messages from people registered to the emergency service.  It is also affecting text messages which are then directed to Ambulance and the New Zealand Fire Service.

In an emergency during this outage, registered 111 TXT users should seek appropriate help - whether this is a partner, family, neighbours or people nearby - to contact  111.

Police are working to restore the service as soon as possible although an estimated time is not yet available.

The 111 TXT service receives around 10 messages per week from registered users, which the majority are internal test messages. It has been running since October 2010 and provides assistance for the hearing impaired to contact emergency services.