Privacy and data collection
Privacy Policy
The National Foundation for the Deaf Inc. (the Foundation) recognises the importance of protecting an individual's privacy.
This is the Foundation’s privacy policy for all personal information the Foundation may collect, hold and use. By providing the Foundation with personal information, you consent to the collection, holding and use of your personal information in accordance with this privacy policy or as otherwise agreed with you.
Donor confidentiality
The Foundation is committed to protecting your privacy. The Foundation will ensure that any personal information provided to us will be treated in accordance with the Privacy Act 1993, and will not be used or disclosed other than as described in this privacy policy.
This privacy policy is based on the following guidelines:
- Information about donations is handled with respect and confidentiality as required by law
- Some donors prefer anonymity. We will respect the wishes of those who prefer that their gift remains confidential
- The personal information you provide when making an online donation or registering for an event will be protected by the Foundation.
Collection of information
We are committed to protecting the privacy of our supporters and others who provide us with their personal information. We endeavour to only collect personal information we deem necessary for effective and efficient interaction with you.
We collect and hold personal information such as your name, phone number, address, and financial payment details. These details may be collected in various ways including phone, printed copy or electronically. We collect this information to assist us so we can interact with you effectively.
In most cases, we collect and hold personal information to enable us to provide a service to you, raise financial support from you, or otherwise engage with you as we deem necessary. We endeavour to ensure only authorised personnel have access to this information. Transfer of this data will happen as required and will be done securely.
Specific requests made by donors/volunteers are recorded; for example, requests to remain anonymous or to be excluded from certain mailings or communication avenues such as email. We also specify the relationship with our Foundation, such as volunteer, private individual, company and so on.
When donations, whether solicited or not, are made to the Foundation, the details provided by the donors are recorded in our database (unless the donor has specifically requested to not be added to our database).
We do not obtain information about individuals/organisations from other organisations unless the individuals/organisations have authorised such collection.
Storage and security of information held
The Foundation holds personal information in a secure electronic environment. Storage of information is strictly password protected and only accessible by authorised persons.
The Foundation collects or obtains personal information for the following purposes:
- To distribute receipts for donations;
- To send donor acknowledgement letters and thank donors for their donations;
- To inform donors and supporters about upcoming fundraising and other activities of the Foundation;
- For internal analysis and record keeping;
- For direct mailings;
- For any other purpose indicated at the time of supply of the information to the Foundation.
Accordingly, the Foundation will only (and you authorise the Foundation to) use and disclose your personal information for these purposes or as otherwise authorised by you or required by law.
Donors have the option to have their name publicly associated with their donation. However, unless the donor explicitly chooses to have their name associated with their donation, the default is that all donations are not to be publicly announced.
Access and correction of information
Under the Privacy Act 1993 you have the right to access and request a correction to your personal information. To ensure that your recorded personal information is accurate and up-to-date, please notify us of any changes to your personal details as soon as possible.
Financial information
All access to donor financial information is strictly limited to professional staff responsible for processing and reporting on this data, and their managers. For online payments, the Foundation only uses processing services with world class security and protection. The Foundation does not have access to your credit card or account details sent to those processing services and the information is not stored electronically by the Foundation.
Donor Bill of Rights
The National Foundation for the Deaf Inc. subscribes to the Donor Bill of Rights.
Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life. To assure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the not-for-profit organisations and causes they are asked to support, we declare that all donors have these rights:
- To be informed of the Foundation's mission, the way the Foundation intends to use donated resources, and its capacity to use donations effectively for their intended purposes
- To be informed of the identity of those serving on the Foundation's governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities
- To have access to the Foundation's most recent audited financial statements
- To be assured their gifts will be used for the purposes for which they were given
- To receive appropriate acknowledgment and recognition
- To be assured that information about their donations is handled with respect and with confidentiality to the extent provided by law
- To expect that all relationships with individuals representing organisations of interest to the donor will be professional in nature
- To be informed whether those seeking donations are volunteers, employees of the organisation or hired solicitors
- To have the opportunity for their names to be deleted from mailing lists that an organisation may intend to share
- To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.
The Donor Bill of Rights is endorsed by the Fundraising Institute of New Zealand (FINZ).
Notification of changes
If we decide to change our privacy policy, we will post those changes on the Foundation’s website so you are always aware of what information we collect, how we use it, and the circumstances (if any) in which we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you of this and at least provide you with the option to opt out of our use of your information in this different manner.
What we collect
We use your information to keep you informed about any new developments or information and what we are doing.
We collect and use your personal information to communicate with you and tell you about our charitable work for the deaf and hard of hearing. The personal information we may collect is your email address, your name and your address and your telephone number. Demographic information such as your age, gender, your profession, any disabilities you suffer from and what assistive devices you use for your disability or information about anyone you know who has a hearing disability may also be collected.
We may also collect information about your visit to our website, including the pages you view, the links that you click on and other actions taken within our website. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring Website addresses.
Why we collect information
We use your information to keep you informed about any new developments or information and what we are doing.
You may browse and access information contained within this web site without providing any personal information. However, any information you submit to us using the electronic forms on this web site for queries or to sign up for our newsletter, or any other information that you choose to send to The Foundation, will be collected and used for the purposes of:
a) Providing a response to questions asked through the website.
b) Analysing non-personalised statistics about the use of our web site to continually monitor and improve it and our service to you.
d) Notifying you of any events, fundraising activities or campaigns that we are running and asking for your support with these.
e) Providing information, assistance, advice, services or products to you that you have specifically asked for from us.
c) Keeping you informed of developments.
Who we share your information with
We will not sell or share your information unless we ask you first.
We do not sell, rent, lease or disclose your personal information we collect about you to any third parties without firstly obtaining your explicit consent.
We may share your information with other like-minded organisations so that they may send you information that might be of interest to you, but we will only do so after obtaining your explicit consent.
We may also share your information with those companies that we contract with to provide services on our behalf, such as handling the printing, processing and delivery of mailings, processing online financial transactions, or analysis of the data we collect.
We will only provide these companies with the personal information they require to deliver these services to you and on the understanding that your personal information is maintained confidentially and securely and that it is used only for purposes that you have consented to.
Log files
Like most websites we generate log files to analyze trends, track site traffic, and gather broad information for aggregate use. These logs include Internet Protocol (IP) addresses, browser types, Internet Service Providers (ISP), platform types, date/time stamps, etc. This information recorded in our log files is not linked to your personal information.
Third Party Intermediaries
If you make a donation, we keep your credit card details safe.
We use a trusted credit card processing company for any donation you make to The Foundation. The company acts solely on the behalf of The Foundation and may not retain, share, store or use personal information for any secondary purposes.
Control of your personal information
The information that we collect about you will not be disclosed to any other party in a form that will identify you, unless you have consented to such disclosure, or where such disclosure is required or permitted by the Privacy Act 1993 or otherwise as required or permitted by law.
The website contains links to other sites. The Foundation is not responsible for the privacy policies or practices of these sites.
You can change your information at any time or you can “unsubscribe” at any time. For any queries, contact us on [email protected].
You are entitled to access and correct the personal information we hold about you at any time. To view any personal information held by us, or if you have any concerns about personal information that we hold and wish to request its correction, please email us at [email protected]. You can also request to be removed from any mailing list or similar service by emailing this address.
Otherwise, you consent to the collection of your details by us for the purposes outlined above and for us to retain, use and disclose that information as required and outlined above.
Security
This website takes every precaution to protect your information. When you submit sensitive information via the website, your information is protected both online and off-line.
When our donation form asks users to enter sensitive information (such as credit card number, etc.), that information is encrypted and is protected with the best encryption software in the industry-SSL. While on a secure page, such as the donation form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just surfing. (To learn more about SSL, follow this link: (http://webopedia.internet.com/TERM/S/SSL.html)
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. Only employees who need the information to perform the specific job of actioning your donation request are granted access to personal information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices.
We do everything we can to protect your information, but we cannot guarantee 100% safety (no one can).
Although we take every possible precaution to protect the security of your information and payments transmitted over the internet, no organisation can guarantee absolute security of this information. If you choose to provide us with any of your financial information, you do so at your own risk and we are not liable for any loss that you might suffer as a result.
