Your Essentials Support Pack
It’s a difficult time for all of us, and we want you to know that we’re here for you.
It’s so important that we all get through this together as safely as we can. That’s why we’ve created this essentials support pack for our community because your wellbeing is our top priority.

Symptoms you need to watch out for:


If you start feeling unwell and experience the following symptoms:

  • a fever

  • coughing  

  • shortness of breath​​

  • loss of sense of smell or taste

THEN call your GP, before you visit.


If you do not have a GP call Healthline (for free) on 0800 358 5453.

This video is in NZSL, closed captioning can easily be turned on by clicking the captioning/subtitles icon. You can find this on the bottom right-hand corner of the video.

Register for TXT111

If you have trouble communicating on the phone, you are now able to access New Zealand’s emergency services by using the TXT111 service.


You must be registered before you use this service.


Click the button below to find out how to register today.

Visual Cue Cards

If you are Deaf or have a severe hearing loss and need to communicate your COVID 19 symptoms to healthcare practitioners, download the COVID 19 card as a communication aid.

You can also download the Buddy Card, which you can use as a visual reference to easily explain to others your needs and how to be more hearing loss aware.

Manage Your Bubble

During Level 4 and Level 3, we all need to restrict access to our home. Anyone who is not part of your bubble cannot come in. 


It’s a good idea for your family and friends to create a plan to protect your bubble. This includes agreeing on things like always washing your hands upon entering the home, and how to manage essential trips like going to the supermarket.

Don't forget to keep in touch with those outside your bubble too. Make sure you talk about how you can keep in touch and keep each other company in different ways, like over the phone or online. It’s so important that everyone in your house can keep in touch with people they care about during this isolation period.

Handwashing Habits

It’s so important we all do our bit to keep each other safe during this time. 

Check out the video above for a fun way to teach the kids in your household how to wash their hands properly.

To help you and your loved ones stay safe, we’ve also created a note you can hang at your door as a visual reminder for the people in your bubble to wash their hands as soon as they enter your home.

Download the reminder note, by clicking the button below.

Are the People in Your Bubble Hearing Loss Aware?


We’ve created a poster you can print and hang in your house to let those in your bubble know how to best communicate with you if you have a hearing loss.

Use it as a constructive tool to start a conversation about what you need to keep the conversation going.

Would You Like Us to Call You?

We’re here to help.  Our team are available to talk with you throughout the COVID-19 social distancing period. Sometimes, having someone to talk to can make a huge difference during this time of isolation.


We would love to know how you’re going and if there is anything we can support you.

Feeling isolated? Connect with our community

It’s an important time to be connected.


Connecting with your community is an incredibly powerful way to beat isolation at this time.

Our online community page is where we share information, wisdom, humour, and kindness to help keep our spirits up. We may be physically distanced but that's all the more reason to stay emotionally connected. This virus will be a marathon, not a sprint, and we're going to need each other.

The group is being run by dedicated NFDHH team members, who are working remotely to keep the torches burning. Our team will provide ideas for the best content, tactics and emerging wisdom to share. 

Will You Be Receiving Home Support?

Will you be receiving home support through Level 4 and Level 3?

If you are still requiring care during this time, such as DHB carers, you may find this information useful. If you haven’t already, you’ll want to discuss with your agency or provider about how they plan to continue to support you during Level 4 and Level 3 and what they’ll be doing to ensure your safety.

Please find more information below from the Minsitry of Health.

Are You Feeling Worried or Overwhelmed?

If you are feeling stuck, isolated or overwhelmed, there are support networks in place to help you.


The following support services are available and free to access.

  • Need to talk? Free call or text 1737 any time for support from a trained counsellor.

  • Lifeline – 0800 543 354 (0800 LIFELINE) or free text 4357 (HELP).

  • Youthline – 0800 376 633, free text 234, email talk@youthline.co.nz or online chat.

  • Samaritans – 0800 726 666.

Tell us how we can help

Let us know how we can best support you. Please take our survey and help us to understand the most pressing issues you're facing during the COVID-19 crisis.


Your responses will enable us to better serve our community. 

Hearing Aid Battery Delivery

One key area of concern for our community is hearing aid maintenance, repair, and access to hearing aid batteries. Hearing aids are classified as essential services.


Our Hearing Aid Battery Store sells hearing aid batteries at a competitive price. And, by purchasing from our store, you'll also be helping to support our community.

Download the full support pack


Want to download the entire support pack?

We've made it easy, simply click the button below to download.

Address: Level 2, 11 York Street, Parnell

PO Box 37729 Parnell, Auckland 1151, New Zealand

Phone: 09 307 2922 or 0800 867 446 

Email: enquiries@nfd.org.nz

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© 2020 The National Foundation for the Deaf Inc.