Donor Relations Officer-Telemarketing

About the Role

The Donor Relations Officer/Telemarketer position is to support the fundraising of The National Foundation for the Deaf Inc. (the Foundation) to achieve all telephone fundraising objectives to a high quality.


The Donor Relations Officer needs to be a “ Telemarketing Guru”, who is able to build rapport quickly and professional with current and previous supporters, along with creating new relationships with new supporters to gain their support through regular giving donations and one-off donations.


You will be a natural on the phone, have a passion for great customer service and a drive to make a difference within the “not for profit” sector. You will need to be able to “hit the ground running” and thrive in a team environment!


You will be committed to working 32-40 hours per week, Monday to Friday, with an option to work on Saturdays.  We are also flexible with an afternoon start time, with a finish time of 8.00pm. 


You will need to possess the following experience and attributes:

  • Previous experience in a call centre or telemarketing environment

  • Experience working for “not for profit” organisation or similar sector

  • Computer savvy

  • Thrive on learn new systems and processes

  • Brilliant and unbeatable people skills

  • A positive, can-do attitude

  • Sound judgement and calm level-headedness

  • Strong administration skills

  • Team player

  • Impeccable time management


About you:

  • Clear telephone manner

  • Highly organized & professional 

  • High attention to detail

  • Can work unsupervised as well as part of a team 

  • Computer literacy 

  • Strong communication skills 


If you believe you are the right person for this role, apply now!

Applicants for this position must have the right to work in New Zealand

PLEASE NOTE – our Parnell office will close over the Christmas and New Year period, with our Telemarketing team returning into office in mid-January 2021.

Sound like you? Please email your CV and a cover letter to

Address: Level 1, 149-155 Parnell Road,

Parnell, Auckland, 1152

PO Box 37729 Parnell, Auckland 1151, New Zealand

Phone: 09 307 2922 or 0800 867 446 


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