Donor Relations Officer - Telemarketing

About us
The National Foundation for the Deaf promotes the rights, interests, and welfare of over 880,000 New Zealanders with hearing loss, supported by a highly regarded membership base of consumer and professional hearing-health organisations.

The Foundation's vision is a world where hearing and listening is valued; the consequences of hearing loss are understood; people with hearing disorders and disability can lead fulfilling lives; and the impact of hearing loss is reduced through access to treatments, technology, and social support.

About the Role 

We are looking for a dynamic person who is bursting with energy and always eager to jump on the phone, dazzling our supporters about our great community and all the ‘good’ we are doing.


You will LOVE engaging with people and have the passion to chat with our current and previous supporters, along with creating new relationships to gain further support through regular giving donations and one-off donations.  Your ability to build rapport over the phone and get people excited about making a difference will be the key to your success.


This role is between 32-40 hours per week, Monday to Friday, with the flexibility of an afternoon start time. Your day would look to finish around 8.00pm most nights. 


We pride ourselves of being flexible, so there is the option to work from the comfort of your own home (a few days weeks), or join the fab team working from our offices in Parnell.


You will need to possess the following experience and attributes:

  • Previous experience in a call centre or telemarketing environment

  • Experience working for “not for profit” organisation or similar sector

  • Computer savvy

  • Thrive on learning new systems and processes

  • Brilliant and unbeatable people skills

  • A positive, can-do attitude

  • Sound judgement and calm level-headedness

  • Strong administration skills

  • Team player

  • Impeccable time management


About you:

  • Clear telephone manner

  • Highly organized & professional 

  • High attention to detail

  • Can work unsupervised as well as part of a team 

  • Computer literacy 

  • Strong communication skills 


Applicants for this position must have the right to work in New Zealand.

Sound like you? Please email your CV and a cover letter to