Donor Relations Officer

About us

We are an established and trusted charity that advocates for the Deaf and hard of hearing community. The Foundation help people to transform their lives through access to timely diagnosis, support, hearing healthcare, and rehabilitation. We also help our community by creating programmes and campaigns that help to foster accessibility and Deaf awareness in schools, workplaces and in public spaces throughout New Zealand.

About the role

We are seeking new team members to join our fantastic telemarketing team. Ideally, you would be someone who loves engaging with people and is passionate about chatting with our friendly donor community. 


Your ability to build rapport over the phone and get our donors excited about making a difference for the Deaf and hard of hearing community will be the key to your success.


This role is for 20 hours per week, working Monday to Friday from 4.00pm – 8.00pm, no weekend work required. We provide full training, and you will have the backing of a supportive team. You must have a dedicated home office space setup away from distractions and have the drive to succeed. 


You will need to possess the following experience and attributes:

  • Previous experience in a call centre (requirement)

  • Experience working for “not for profit” organisation or similar sector

  • Computer savvy

  • Thrive on learning new systems and processes

  • Brilliant and unbeatable people skills

  • A positive, can-do attitude

  • Sound judgement and calm level-headedness

  • Strong administration skills

  • Team player

  • Impeccable time management


About you:

  • Clear telephone manner

  • Highly organised & professional 

  • High attention to detail

  • Can work unsupervised, as well as part of a team 

  • Computer literacy 

  • Strong communication skills 


If you are legally entitled to work in New Zealand and believe you have the skills and attributes listed above; take the first step in becoming part of the NFDHH team; apply today by emailing your cover letter and CV to